Privacy policy

In line with applicable law, Global Asistencia SL undertakes to adopt the technical and organisational measures required for a security level appropriate to the risk of the data collected. Website: https://globalasistenciasl.com.

Data controller

Global Asistencia SL Calle l'Almirall Proixida, 14 — 2º PTA, 08030 Barcelona, Spain Email: [email protected] Emergency phone: 642 665 387 · Office: 930 500 873

Legal framework

This policy complies with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD) and Law 34/2002 (LSSI-CE).

Data we process on this website

On the assistance form we collect: phone, number plate, type of breakdown, a typed address and, if you allow it, GPS coordinates and accuracy. We do not request special categories under Article 9 GDPR. Submitting the form is express consent to manage the recovery or repair.

Purpose and legal basis

To provide, speed up and carry out the requested roadside assistance, contact you and dispatch the appropriate tow truck or technician. Legal basis: consent (Art. 6.1.a GDPR) and pre-contractual steps at the data subject’s request (Art. 6.1.b).

Retention

Under the original Global Asistencia SL policy, data are kept for the minimum time needed and, in any case, for 24 months or until you request erasure.

Recipients

Data are processed on our own infrastructure (PostgreSQL on Easypanel) and notified to the internal alert system (n8n at vitamina2work) to dispatch assistance. They are not sold to third parties for commercial purposes.

Rights

Access, rectification, erasure, restriction, portability and objection. Written request to the controller, reference “GDPR-https://globalasistenciasl.com”, with name, a copy of ID or equivalent, a specific request, address, date and signature, to Calle l'Almirall Proixida, 14 — 2º PTA or [email protected]. You may also lodge a complaint with the AEPD (www.aepd.es).

Minors

Only people aged 14 or over may consent to processing. If the data subject is under 14, parental or guardian authorisation is required.

Global Asistencia SL reserves the right to change this policy for legal or policy reasons. Please review this page periodically.